Help

• Either call us toll-free at 866.YO.PORTERS (866.967.6783) or email us at help@porterstahoe.com
•  
• FREQUENTLY ASKED QUESTIONS (FAQ’s)
• Why do I have to pay sales tax when everyone who lives outside California and Nevada doesn’t??
• What forms of payment do you accept?
  
• How and where do I search for products on your site?
  
• Now that I searched and found the item I want, how do I pick the color and size?
• How do I add or delete items from the Shopping Cart?
• How do I complete the “Check-Out” process and pay for my items?
• When does my credit card get charged?
• How do I change and/or cancel my order after it’s already done?
•  
• SHIPPING 411
• How long after I place my order do you ship it?
• How do I get my items shipped to me faster than UPS ground?
• What about the cost of returning items to Porters?
• Do I have to pay to return items if I got the wrong thing sent to me, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
• Do you ship internationally (that includes Canada & Mexico despite some people thinking those are just US-north and US-south)?
•  
• RETURNS, EXCHANGES, & DEFECTIVE ITEMS 411
• What is your return policy?
• What about the cost of returning items to Porters?
• What if I get the wrong item, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
• I’ve used my items and believe something is defective – what do I do?
• What steps do I need to do to return items?
• Why is it taking so long to get my warranty items back to me?
•  
• MY ACCOUNT 411
• How do I create an account?
• How do I view and/or change information in My Account?
• hat if I forget my Login or Password?
•  
• SECURITY 411
• What is your “Privacy Policy?”
• How is my credit card information protected?
•