FREQUENTLY ASKED QUESTIONS (FAQ’s)

• SHOPPING 411
• How is there no sales tax for shipping to California and Nevada?
• What forms of payment do you accept?
  
• How and where do I search for products on your site?
  
• Now that I searched and found the item I want, how do I pick the color and size?
• How do I add or delete items from the Shopping Cart?
• How do I complete the “Check-Out” process and pay for my items?
• When does my credit card get charged?
• How do I change and/or cancel my order after it’s already done?
• Can I pick up my items in one of the stores?
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• SHIPPING 411
• How long after I place my order do you ship it?
• How do I get my items shipped to me faster than UPS ground?
• What about the cost of returning items to Porters?
• Do I have to pay to return items if I got the wrong thing sent to me, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
• Do you ship internationally (that includes Canada & Mexico despite some people thinking those are just US-north and US-south)?
• Can you ship to a PO Box?
• Can you ship to a APO?
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• RETURNS, EXCHANGES, & DEFECTIVE ITEMS 411
• What is your return policy?
• Satisfaction Guarantee
• Price Match Guarantee
• What about the cost of returning items to Porters?
• What if I get the wrong item, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
• I’ve used my items and believe something is defective – what do I do?
• What steps do I need to do to return items?
• Why is it taking so long to get my warranty items back to me?
• Can I return Swimwear?
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• MY ACCOUNT 411
• How do I create an account?
• How do I view and/or change information in My Account?
• hat if I forget my Login or Password?
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• SECURITY 411
• What is your "Privacy Policy?"
• How is my credit card information protected?
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• INTERNATIONAL SHIPPING 411
• What brands can’t you ship outside the US?
• Where can you ship to?
• How much are UPS Worldwide shipping rates?
• What about duties, tarrifs, VAT’s, and Cutoms?
• What is this “Credit Card Verification” stuff all about?