FREQUENTLY ASKED QUESTIONS (FAQ’s)

SHOPPING 411
How is there no sales tax for shipping to California and Nevada?
What forms of payment do you accept?
How and where do I search for products on your site?
Now that I searched and found the item I want, how do I pick the color and size?
How do I add or delete items from the Shopping Cart?
How do I complete the “Check-Out” process and pay for my items?
When does my credit card get charged?
How do I change and/or cancel my order after it’s already done?
Can I pick up my items in one of the stores?

SHIPPING 411
How long after I place my order do you ship it?
How do I get my items shipped to me faster than UPS ground?
What about the cost of returning items to Porters?
Do I have to pay to return items if I got the wrong thing sent to me, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
Do you ship internationally (that includes Canada & Mexico despite some people thinking those are just US-north and US-south)?
Can you ship to a PO Box?
Can you ship to a APO?

RETURNS, EXCHANGES, & DEFECTIVE ITEMS 411
What is your return policy?
Satisfaction Guarantee
Price Match Guarantee
What about the cost of returning items to Porters?
What if I get the wrong item, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
I’ve used my items and believe something is defective – what do I do?
What steps do I need to do to return items?
Why is it taking so long to get my warranty items back to me?
Can I return Swimwear?

MY ACCOUNT 411
How do I create an account?
How do I view and/or change information in My Account?
What if I forget my Login or Password?

SECURITY 411
What is your "Privacy Policy?"
How is my credit card information protected?

INTERNATIONAL SHIPPING 411
What brands can’t you ship outside the US?
Where can you ship to?
How much are UPS Worldwide shipping rates?
What about duties, tarrifs, VAT’s, and Cutoms?
What is this “Credit Card Verification” stuff all about?