866.YO.PORTERS
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FREQUENTLY ASKED QUESTIONS (FAQ’s)
SHOPPING 411
- How is there no sales tax for shipping to California and Nevada?
- What forms of payment do you accept?
- How and where do I search for products on your site?
- Now that I searched and found the item I want, how do I pick the color and size?
- How do I add or delete items from the Shopping Cart?
- How do I complete the “Check-Out” process and pay for my items?
- When does my credit card get charged?
- How do I change and/or cancel my order after it’s already done?
- Can I pick up my items in one of the stores?
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SHIPPING 411
- How long after I place my order do you ship it?
- How do I get my items shipped to me faster than UPS ground?
- What about the cost of returning items to Porters?
- Do I have to pay to return items if I got the wrong thing sent to me, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
- Do you ship internationally (that includes Canada & Mexico despite some people thinking those are just US-north and US-south)?
- Can you ship to a PO Box?
- Can you ship to a APO?
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RETURNS, EXCHANGES, & DEFECTIVE ITEMS 411
- What is your return policy?
- What about the cost of returning items to Porters?
- What if I get the wrong item, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
- I’ve used my items and believe something is defective – what do I do?
- What steps do I need to do to return items?
- Why is it taking so long to get my warranty items back to me?
- Can I return Swimwear?
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