INTERNATIONAL SHIPPING 411
What brands can’t you ship outside the US?
Where can you ship to?
How much are UPS Worldwide shipping rates?
What about duties, tarrifs, VAT’s, and Cutoms?
What is this “Credit Card Verification” stuff all about?
How much to Ship to Alaska and Hawaii?

• What brands can’t you ship outside the US?
• We would LOVE to be able to supply you with everything that we sell online, but unfortunately there are certain brands that simply will not allow us to ship international. This is something 100% out of our control and a contractual requirement of the brand to allow us to sell online in the first place. There are no restrictions to using an international credit card with the product being shipped to a US address. If you attempt to place an international order for any of the following brands, we will politely remind you in an email of the restrictions and our inability to fulfill your request.
US Shipments Only:

32 - ThirtyTwo | 686 | Analog | Anon | Burton | Bent Metal | Billabong |Capita | CAPP3L | Contour HD | Coal | Dakine | DC | Element | Es | Etnies | Forum | Four Square | Fritschi Diamir | Full Tilt | Giro | GNU | GOPRO | Gravis | Lib Tech | Line | K2 | Marker | Nixon | Oakley | O’neill | Quiksilver | RED | Reef | Ride | Rossignol | Roxy | RVCA | Salomon | Smokin | Special Blend | Skullcandy |Spyder | The North Face | Tubbs | Union | Vans | Volkl | Von Zipper |

Partial Shipment Restrictions:
• Billabong and Volcom – can ONLY ship to US and Canada
• The North Face – can’t ship to Canada
• Where can you ship to?
• All of the countries that we can currently ship to are located in the “State” dropdown menu when you’re setting up your customer profile. If your country is not there, then please call us at 866.YO.PORTERS (866.967.6783) to see what the options are to get you your order.
• How much are UPS Worldwide shipping rates?
• We have four basic rates – skis and snowboards are treated as one category and everything else is another. In addition, because Canada is just over the boarder (and we heart our neighbors to the north), it has its own set of rates different than every other international country.
  • Canada–Ski/Board = $35
  • Canada–Non Ski/Board = $25
    
  • INTL–Ski/Board = $100
    
  • INTL–Non Ski/Board= $75
    INTL = International shipping method
• What about duties, tarrifs, VAT’s, and Customs?
• Any shipment leaving the US is subject to customs inspections as well as extra duties, tarrifs, or “Value Added Taxes” (VAT). These are 100% your responsibility and we have no control over what additional charges are added to your order. Because of this, we have no estimate to give you of how much the final cost will be. Please contact UPS Worldwide or your local Customs office for more information.
• What is this “Credit Card Verification” stuff all about?
• So here’s what happens, if you fall into one of these three categories’ you will receive an email or a phone call stating we need to verify your credit card information. From there you will be asked to place another order for a product we call “Shipping Verification”.You now must place an additional order using this product, when checking out use the “shipping verification” shipping method. There is no shipping cost with this product and it is non-taxable.  When we receive the order for the verification we then randomly charge your card a dollar amount between .01-$5.00 USD. After this charge is completed you will need to respond to our initial email or call our 1-866-967-6783 customer service line and tell us the random amount we charged. The best way to find the random amount is to contact your bank or login to your online banking. The process can take 24-48hrs to complete and we retain the right to hold your items until this process is complete, it’s for the safety of the card holder and us the merchant. Once you complete this verification process you will be refunded the difference of the verification against your order and you will not be asked to do this process again when shopping with the verified credit card. If you have any questions please call 866-967-6783 or email help@porterstahoe.com. SHOPPING TIP! – Place the order for the verification prior to placing your actual order and we can process the actually shipment faster!
• How much to Ship to Alaska and Hawaii
• For Alaska and Hawaii we have one shipping method, please choose Alaska / Hawaii in the shipping dropdown menu
• 0-49.99 $10.00
• 50-299.99 $15.00
• 300.00-1 Billion is $25.00