|
|
FREQUENTLY ASKED QUESTIONS (FAQ’s)
-
SHIPPING 411
- How long after I place my order do you ship it?
- How do I get my items shipped to me faster than UPS ground?
- What about the cost of returning items to Porters?
- Do I have to pay to return items if I got the wrong thing sent to me, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
- Do you ship internationally (that includes Canada & Mexico despite some people thinking those are just US-north and US-south)?
- Can you ship to a PO Box?
- Can you ship to a APO?
What are the restrictions on getting free shipping?
Not many. We’ll ship ANY items via UPS standard ground to ANY non Post office Box address (address must a physical location sorry but UPS does not ship to PO boxes) in the continental United States for orders over $50. Orders under $50 will cost $5 for ground shipping. Unfortunately, we have no control over exactly how long that will take to get to you. We’d start asking us questions 7-10 days after we sent you your order/shipping confirmation via email.
How long after I place my order do you ship it?
Our official answer is 24-72 hours after the order is placed. For the most part we will generally ship your items in less than 24 hours – especially if placed Sunday – Thursday. We do not have Saturday UPS pick-up available to us here in the mountains, though, so an order placed on Friday will not go out until Monday.
How do I get my items shipped to me faster than UPS ground?
First off, that’s where our free ground shipping ends. Expedited shipping is going to cost you. You have two options:
- UPS 3-Day Select (see ups.com/content/us/en/resources/select/sending/services/ three_day.htm). This guarantees delivery by the end of the third business day to anywhere in the 48 contiguous states (that’s a big word meaning every state except Alaska and Hawaii). Our shipping and handling costs for UPS 3-Day select are based on the amount you spend with us:
Order Size Cost
$0 - $199 $25.00
$200 - $499 $23.00
$500+ $20.00
- UPS Next-Day (see ups.com/content/us/en/shipping/time/service/next_day.htm). This guarantees next business day delivery by 10:30am, 12:00pm, or end of the day, depending on your location. It is available in all 50 states with some limitations in Alaska and Hawaii.
Order Size Cost
$0 - $199 $55.00
$200 - $499 $45.00
$500+ $40.00
What about the cost of returning items to Porters?
For a basic “return” and not an error or defect (see Do I have to pay to return items if I got the wrong thing sent to me, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?), you are responsible for the cost to get it back to us. We ship all items by ground for free, so you already got a break to get the items in your hands if you chose that shipping method. That’s only fair.
Do I have to pay to return items if I got the wrong thing sent to me, something is damaged when it gets to me, and/or it’s clearly got a “pre-use” manufacturer’s defect?
No. Either call us toll-free at 866.YO.PORTERS (866.967.6783) or email us at returns@porterstahoe.com and we’ll send out a “call tag” that will allow you to ship it back free of charge. If you ship it back yourself then we’ll refund that expense along with the entire purchase after examining your items.
Do you ship internationally (that includes Canada & Mexico despite some people thinking those are just US-north and US-south)?
YES YES YES WE SHIP INTERNATIONAL!! Check the international ship page for more information
Can you ship to a PO Box?
Yes but it will arrive via US Postal Service at an additional charge to be determined. Prices may be subject to change.
Can you ship to a APO?
Sorry, but we no longer ship to APO's
- Featured Brands
