It’s hard to top an Oscar or a Grammy if you’re in the motion picture or music industry. Likewise our industry – called SIA (Snowsports Industry of America) – created an award two years ago for the “Shop of the Year” in each of the roughly half of a dozen regions across the country. Porters has been fortunate enough to win it back-to-back.
Here’s the press release from this past winter:
“SIA, in conjunction with the SnowPress Show Daily, the official publication of the SIA SnowSports Trade Show, is proud to recognize the winters of the 07.08 US SnowSports Retailer of the Year Award. The SIA US SnowSports Retailer of the Year Award is based upon a shop’s contribution to the growth of the snow sports industry, its promotional and marketing techniques and its success in the ski, snowboard, tele, cross country and/or snowshoe marketplace. The award winners are nominated and selected by suppliers and reps in the snow sports industry.”
I wanted to pass along a note of thanks to Allison, a real star you have working at Porters. In this age of "cookie cutter" on-line mega store type shopping it is a pleasure to know there are still businesses that truly have the customers best interest in mind!
My experience with Allison stems from a purchase of a Smokin snowboard for my son's Christmas gift. Unfortunately, our selection was out of stock as conveyed by Allison's prompt follow up phone call. Allison readily listened to my situation that a Smokin board was our #1 choice as recommended by members of the National Ski Patrol, in which my wife is a member. Allison requested one hour to see what she could do. She in turn contacted Jay, the owner of Smokin, and found a board for my son. The board shipped the following day and arrived in perfect condition.
Too often these type of circumstances are quickly dismissed during the hectic holiday season. Thank you Porters and especially thank you Allison for making my son's Christmas a great one.
Thank you so much! I will definitely spread the word about Porters and the great customer service I have received!
As a skeptical online shopper, I rarely purchase anything over the internet because it's too much of a hassle, but Porters Tahoe and staff have made me a believer!
I ordered a jacket from Porters and it was part of a close-out so the only size Porters had are Large. I received it the following day and I must say... that is what you call SPEEDY DELIVERY!!! The jacket was too big for me though so I called the Porters store to see if they had a smaller size. Of course there were none in stock because of the close-out, but Jennifer and Karen went out of their way to contact their buyer and locate one for me! I would've never gotten that kind of service from any other store.
Over the past few days, I've contacted Porters for many other things and they have always been accommodating and helpful. I'm sure they're tired of hearing from me, but it definitely does not show in their customer service. Their dedication to serving their customers is rare and valuable and I can't express how thankful I am for everyone's help.
Thanks again to you and the whole Porters staff for making my online experience a trouble-free and enjoyable one. You will definitely hear from me again, even though I know you're tired of me calling you everyday for help!
“I've been gearing up here since childhood trips to Tahoe. As a kid, I remember their selection was always the coolest. A recent stop in proved the same. Great ski/snowboard styles & brands at fair prices.”
“I must say that Porter's has a massive selection and diversity in the gear that they stock in shop. The staff was knowledgeable, and eager to answer any questions I may of had on the gear, and the people that work here seem to be very familiar with the gear they stock from the demo days. I was introduced to this shop through a buddy who was from the area, I was not disappointed, compared to a number of shops that I have been to in the Bay Area, this one which according to my buddy was "limited in selection" had more equipment and more diversity then most shops had when they were ready and fully stocked for the boarding season. They gave us some good advice on where the best places to board given the weather conditions we had received and even helped us check the Internet to see if there we any road closures we needed to be aware of. I really like shops like this and next time I need to upgrade a new piece of equipment I'll probably check these guys out, their prices I must say also seemed pretty reasonable as well.”
“Hi guys, I just wanted to say thanks for your help with my order. It arrived on Friday and everything is great! I wasn't sure how it would go as it was the first time I had ordered stuff online from the States.
Very happy, and will recommend you guys to friends.”
“Porters is a real core shop. It's the kind of local shop that you need to support when you hear "support your local board shop." Like they actually promote the snowsports, sponsor athletes, etc. They're people who are in it for the love of the sports, not just to make a buck.”
being a bay area bloke and only a wannabe tahoe/truckee local; i used to buy all my snowboarding gear at tri-city in fremont. well, that closed down, and the son of the owner re-opened at least the snowsports section of that nice store in sacramento as sierra snowboard & ski. that store has a loyal following just like tri-city did; but you know what? i think i actually prefer to buy my gear from porter's when i can.
many of these snowsports stores have modernised and have great web stores along with their real life stores. that's great. porter's is like this.
anyway, what i like best about porter's is that it's a snowsports store that sells snowboard gear but also has a skateboarder side to it, just like me. i'm a skateboarder turned snowboarder turned skateboarder. i didn't come to snowboarding from skiing but from skateboarding. anyway, i like how porter's keeps certain brands in stock like santa cruz. i'm a pretty loyal to santa cruz because as a nor*cal guy, i grew up on their stuff. my dad even took me to met the founder richard (dick) novak when i was a kid. now porter's has a skate shop, and i like that. that's why i really miss the old tri-city even though there's sierra snowboard & ski. i like snowboard shops that also sell skateboard stuff.
anyway, whereas i've been to many, many snowboard shops (including tri-city in the old days) where the staff sounded like they barely knew a thing about snowboarding, i like how the staff at porter's is experienced and knowledgeable. they're real locals but (for the most part) aren't snobby about it.
porter's is a real core shop. it's the kind of local shop that you need to support when you hear "support your local board shop." like, they actually promote the snowsports, sponsor athletes, etc. they're people who are in it for the love of the sports, not just to make a buck.
well, i'm reviewing the tahoe city location right now, but they have multiple locations. i've been at least to the tahoe city and truckee locations mulitple times. the service is great at the tahoe city location. once the toe strap on my brand new burton cartels broke at the top of my first lift ride at homewood, so i rode down on one binding and drove up to the tahoe city porter's to get it replaced at a very reasonable price. i was back on the slopes with my friends in no time.
Warning! I don't ski! I don't buy ski gear! But I drove all over the place looking for some cool knit caps and all the other shops in North Tahoe had a very limited selection if any. So I am willing to sound silly and say that this place had a great selection of winter knit caps. A whole wall of them in every color and style. I found exactly what I wanted and actually had to leave without taking all the ones I would have liked to buy.