WHY SHOP PORTERS

• While we have been around for almost 50 years now, still are a family-run business with employee owners, support a multitude of community events, sponsor dozens of amateur and professional athletes, spend literally hundreds of days every winter snowboarding and skiing and testing all kinds of products, have thousands and thousands of items to choose from in one of our four shops in the North Lake Tahoe / Truckee area or online here at porterstahoe.com, match any other website’s prices, don't charge sales tax ever over the internet as we even PAY IT FOR YOU California & Nevada residents, ship UPS ground for free to the “lower 48”, and have an unconditional, lifetime return policy & satisfaction guarantee, it really boils down to you – our customer.

  We would never have gotten to be as successful as we are without loyal, repeat customers. We genuinely want you to be a raving fan of ours and we’ll do whatever that takes – including gladly recommending other, competing businesses if we don’t have what you’re looking for. Ultimately we love the mountain lifestyle that Tahoe provides and are extremely passionate about the sports and activities that it offers. We want nothing more than to pass along a slice of our stoke through either something you buy from us, a service / rental / lease / repair that we can provide, a piece of advice that we can give, or yes – even a referral to another business that better suits your needs.

  Call it karma, the golden rule, or whatever – but from our Tahoe point-of-view – we wouldn’t want it any other way.

  And, last but not least, as the leader of our tight-knit family here at Porters, I pledge to take care of, resolve, and go above and beyond your expectations if at any time one of our employees fails to meet this high level of customer service. Simply email me, John Chapman, at chappy@porterstahoe.com and I’ll put myself in your shoes and do what’s right from your perspective – and not necessarily always right from my perspective.